In every emergency, time is of the essence. The first few minutes often determine whether a life is saved or lost. In these critical moments, a group that is rarely in the spotlight but always present when needed emerges — the volunteers. When victims struggle with pain and fear, volunteers step forward without waiting for instructions, let alone rewards. They serve as an initial response, providing basic aid that can change the course of an outcome. Although they are not professional healthcare workers, their role is often a vital link before official help arrives. In conjunction with World Red Cross and Red Crescent Day, due recognition should be given to the contributions of humanitarian organisations such as the International Red Cross and Red Crescent Movement and the Malaysian Red Crescent Society (MRCS), which have long supported emergency relief efforts globally and locally. The principles of humanity, neutrality, and impartiality that form the core of this movement align perfectly with the values of healthcare services practiced in hospitals. First Responders in the Field At the field level, volunteers are often among the first responders in emergencies such as road accidents. They assist by providing initial treatment, including Cardiopulmonary Resuscitation (CPR), controlling bleeding, and stabilising the victim's condition before the medical team arrives. These early actions play a crucial role in reducing complications and increasing the patient's chances of survival. Their role becomes even more prominent during major disasters. Past floods involving several states saw thousands of victims lose their homes and basic necessities. In these dire conditions, volunteers stepped in to help — providing food, managing temporary evacuation centres, and administering early treatment. Beyond that, their presence provides emotional support to victims facing immense stress and loss. A Legacy of Service History has proven the importance of this role. When the 2004 tsunami struck the northern coast of Peninsular Malaysia, volunteers were among those mobilised to provide temporary shelter and distribute aid to affected victims. A similar situation was observed during the massive fire tragedy in Kampung Bahagia, Sandakan in April 2026, which destroyed nearly 1,000 water houses and affected over 9,000 residents. Volunteers played a pivotal role in providing food aid to the victims. Providing food is a physiological assistance (a basic biological necessity). According to Maslow’s Hierarchy of Needs, food is the most fundamental requirement that must be met before a human can focus on other aspects of life. Challenges and Commitment However, behind these significant contributions, the challenges faced are not small. Volunteers encounter safety risks, physical exhaustion, and emotional distress, especially when operating in uncertain conditions. Therefore, continuous training and structured support are essential to ensure they can continue to serve effectively. In truth, volunteer work is born from deep-seated humanitarian values. As mentioned in the hadith of Prophet Muhammad SAW (HR. Ahmad, Thabrani, Ibn Hibban), “The best of people are those who are most beneficial to other people.” This principle is clearly reflected in every action of a volunteer who helps without expecting anything in return. Conclusion In a broader context, volunteers act as a complement to the national health system. They help increase emergency response capacity, particularly during surges in cases or major disasters. At the same time, their involvement in community activities such as health education and first aid training strengthens community preparedness. Volunteers may not always be in front of the camera, but their contribution is undeniably vast. In a world frequently facing various crises, their presence is proof that humanitarian values remain intact. In conclusion, the role of volunteers in health emergencies is not just about physical assistance; it also involves emotional support and a high spirit of humanity. In conjunction with this celebration, the hospital calls upon more members of the public to come forward and contribute to efforts in strengthening community preparedness and supporting the national health system.

A humanitarian aid operation was mobilized by the Malaysian Red Crescent Society (MRCS) for the victims of the fire tragedy in Kampung Bahagia, Sandakan

One of the duties of Malaysian Red Crescent Society (MRCS) members – Emergency first response and first aid in the field

Prepared by: NUR FARIHAH BINTI AZMAN, JABATAN PERUBATAN KECEMASAN, HOSPITAL SULTAN ABDUL AZIZ SHAH, UPM

Date of Input: 11/05/2026 | Updated: 11/05/2026 | ahmadfaiq